The Secret Yurts Terms & Conditions

 

1. Bookings 

A booking is only confirmed upon receipt of the non-refundable deposit and agreement to our terms and conditions. No booking contract is entered into until a deposit has been received and we have sent a written confirmation declaring your reservation. Please note we do not hold dates provisionally.

Where a deposit has been paid, your full balance payment will be due 6 weeks in advance of your check in date.  

When bookings are made within 6 weeks of the arrival date, the full amount is to be paid at the time of booking. The 30% deposit proportion of the booking remains non-refundable.

Payments can be made online by bank transfer, PayPal or by a range of credit and debit cards. 

It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.

The Secret Yurts only accepts bookings from persons over 18 years of age. The Secret yurts reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

 

2. Prices

The prices featured on the website are not binding. The Secret Yurts reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.

3. Rental of The Secret Yurts

The following is included in the rental price of any or all of The Secret Yurts:

  • Rental of Yurt.
  • Bed linen, duvets and towels.
  • Dressing gowns.
  • Logs for the wood-burning stove, although we ask that you don't abuse this.
  • Use of your own hot tub.
  • Sauna temporarily out of use due to Covid-19. 
  • Use of luxury private wet room and toilet facilities.
  • Individual kitchen facilities.
  • Use of private BBQ (but please bring your own charcoal).
  • Toilet rolls, and general kitchen consumables.
  • Lanterns and candles.

Please note, we operate on a Sewage Treatment plant, so no composting toilets here! All we ask is that you do NOT bring any anti-bacterial soaps, shampoos, or cleaning products onto site. 

Not included are, among other things:

  • Cleaning up after yourselves in your kitchen area.
  • Putting your waste into the relevant waste containers which are clearly labelled.
  • We want to recycle as much as possible, so please separate waste from glass, paper, plastic and metal items.

Due to being surrounded by farmland, sorry no dogs are allowed.

4. Arrival & Departure

Check-in time is 5pm onwards for The Secret Yurts, please let us know your approximate arrival time no later than the day before you travel.

Please vacate your yurt by 10am on the day of departure.

 

 

5. Cancellation 

5.1 Cancellation by you

We understand that circumstances change, and emergencies occur. If you have to cancel your holiday, please inform us immediately. We will do our best to re-let the accommodation. If we can re-let your holiday dates, we will refund less any discounts or advertising costs incurred. If it is not possible to re-let the accommodation, all monies which have been paid will be forfeited. It is your responsibility to have arranged full travel insurance to ensure you are covered in the event of a cancellation. 

Bookings cancelled within 48 hours of arrival are completely non-refundable.

Deposits paid are non-refundable and non-transferable. 

We strongly recommend guests take out cancellation insurance to cover their holiday. 

5.2 Cancellation by us

The Secret Yurts reserve the right to cancel or make changes to a holiday at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions including weather warnings, ill health, fire, administration, rudeness towards our staff or any other extenuating circumstances. If we cancel your holiday due to our own fault, your full payment will be returned.  If cancelled due to circumstances beyond our control, for example national weather warnings or a national government restriction (such as Covid 19), the booking remains non-refundable we will transfer the reservation to another date at your convenience.  The Secret Yurts will not pay you compensation.  

We also reserve the right to cancel a stay should the booking have been made due to an administration error on the booking system- this may be an incorrect length of stay subject to our policies, incorrect price or any other error. A full refund will be given, and the booking cancelled if this is the case.

COVID-19 ADDITIONAL TERMS

From 15th July 2020

Any bookings placed on or after this date accept that should we not be able to offer their holiday due to government restrictions related to a pandemic- the business will offer a postponement of stay for any date within 18 months of the 0riginal booking. Refunds will not be offered, and the guests accepts this is the case when placing a reservation. 

If our business is open as usual, however, if you are affected by a regional lockdown, travel restrictions or any restriction that means you cannot fulfil your booking- this will be subject to our usual terms and conditions. We suggest all guests protect themselves with a suitable insurance policy ahead of placing a booking.

If you develop symptoms during your stay, we ask guests to travel to their home address if safe to do so. If circumstances mean you need to isolate at our accommodation, our usual charges will apply.

The Secret Yurt cannot accept any liability or responsibility for any loss, including amongst other things consequential loss caused by cancellation and you accept that you have no further claim against The Secret Yurts. 

 

6. Force majeure

Force majeure on the side of The Secret Yurts exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of The Secret Yurts, including threat of war, staff strikes, blockades, fire, floods and other disruptions or events. We will, of course, try to refund your holiday cost if possible.

7. Guest Conduct

Guests undertake to behave in a proper, appropriate and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately or improperly or illegally, The Secret Yurts reserves the right to ask the guest and their party to leave the site before the end of the holiday. Any refund will be at the discretion of the owner. The Secret Yurts will be the final judge of any of the above.

8. Liability

Visitors are asked to take care at all times while on our property. The Secret Yurts accept no liability for accident, loss of property or personal injury incurred on site.

9. No Smoking Policy

The Secret Yurts operates a strict NO SMOKING POLICY inside any of our yurts, and the communal kitchen areas. Anyone smoking on the site is responsible for disposing of their cigarette butts safely and not littering.

10. Complaints

In the event that you have any complaint about your stay, please notify The Secret Yurts as soon as possible and we will use all reasonable endeavours to resolve the issue as soon as possible.

11. Authority to Sign

The person who signs to accept the terms and conditions on the Booking Form certifies that:

a). He or she is authorized to agree Booking Conditions on behalf of all persons in the party.
b). The signatory is over 18 years of age
c). They agree to take responsibility for the party occupying the accommodation.

Now for the simpler stuff, some things to think about before and during your stay so you enjoy a breath of fresh air in the rolling hills of Wales and have a truly magnificent glamping experience!

  • Come prepared with the right footwear (wellies or hiking boots for outdoors, and slippers or flip flops for inside the yurt /communal areas)
  • There is NO electricity in any of the Yurts, although mobiles and cameras can be charged in the kitchen or bathroom hallway area. You will need to bring your own torch it is essential.
  • Keep your kitchen area clean and tidy.
  • Put all rubbish in the appropriate waste or recycling bins.
  • Adhere to the Countryside Code at all times whilst on the property, or any surrounding footpaths.
  • Be careful with all fires.
  • Keep any noise after 11pm to a minimum.
  • Let us know about any damage or breakages, accidents happen, but more serious damage may need to be charged.
  • Don't light any fire other than in designated areas.
  • No smoking in the yurts or any buildings.
  • Don't leave any fire unattended and try to be reasonable with the amount of wood you use - it's expensive!
  • Don't use any lanterns or lights with naked flames other than those provided by The Secret Yurts.

 Terms and Conditions for The Secret Yurts July 2020

 

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